FAQs

How does the process work?

We make it easy: 1. Order online 2. Visit the lab 3. Get your results

How long does it take to get my results?

Most results are available within 1-5 business days. HIV RNA and Trichomoniasis tests may take an additional day, and certain states have regulations that require additional processing time.  Some tests must be re-tested to ensure an accurate result.

Can I get treatment if my test results are positive for infection?

When ordering an STD package or individual test from Health Testing Centers that tests for chlamydia, gonorrhea, trichomoniasis, or HSV type 2, a physician consultation and treatment are included when there is a positive result. If you test positive for any of the 4 mentioned STD's, a telephone or video consultation will be provided at no additional cost by one of our third party physicians. The physician from PWN Health will contact you within 4 to 24 hours of receiving your test result. At the end of the consultation the physician may prescribe the necessary medication for treatment. It is up to the sole discretion of the physician to provide any medical treatment based on test results and any medical information they received during the consultation. Cost of the prescription is not included. 

Do you offer free std testing?

We do not offer free STD Testing.  For information on free testing visit this CDC site

Do you accept health insurance for STD testing?

We do not accept health insurance. We are a 100% out of pocket/ cash paying health service. This is how we can keep things private and out of your medical record.

How can I pay for STD Testing?

We accept all major credit cards (debit cards, prepaid cards, FSA and HSA) and PayPal.

What is your refund policy?

As long as you have not visited the lab for specimen collection, orders can be canceled and the full purchase price refunded back to your original method of payment within 21 days after your purchase.  After 21 days, the order can be canceled and refunded back to your original method of payment less a $10 processing fee.  Once an order is canceled, no results will be released unless payment is made in full again.

Keep in mind, you can use the requisition form within 6 months after your order.  To cancel or make any changes to your order, call 877-511-5227 or email info@healthtestingcenters.com.

If you have already provided samples for testing, we cannot cancel your order or refund your payment. Testing will be completed and results will be available in your Health Testing Centers account.